Shipping and Return Policies
What delivery options do you offer?
When delivering to anywhere within the continental United States, you may choose
from Ground Shipping, 3rd Day Shipping, 2nd Day Shipping and Next Day Shipping.
We also offer shipping to Hawaii and Alaska and most International destinations.
Delivery options available will vary based on your final shipping destination.
Special Purchase items such as the W Hotels Bed, Platform Beds and WET Deck Artwork are not available for expedited shipping and may require extended lead-times.
How do you calculate estimated delivery dates?
Most orders placed before 2:00 PM EST are processed for shipment on the same day you
place your order for all in-stock items. Orders placed after 2:00 PM EST will be
processed for shipment the next business day. When calculating delivery dates we do
not include weekends or holidays. Please note that this estimated delivery date is
only an estimate and is not a guarantee that your order will be delivered by that
date. On occasion, an order may be placed on hold. In that event, we will contact
you within one business day to gather the information we need to proceed with your
How are shipping costs calculated?
Shipping costs are calculated based on the total amount of your order before any
taxes have been applied, except for the W Hotel Bed and other special purchase
items which have separate shipping costs associated with them.*
Continental US Shipping Costs Table - Ground Delivery Only
- Total Order Shipping Charge
- Up to $14.99 $4.95
- $15 to $29.99 $5.95
- $30 to $49.99 $7.95
- $50 to $74.99 $9.95
- $75 to $99.99 $13.95
- $100 to $149.99 $17.95
- $150 to $199.99 $22.95
- $200 to $249.99 $24.95
- $250 to $499.99 $34.95
- $500 to $749.99 $59.95
- $750 to $999.99 $89.95
- $1,000 to $1,499.99 $99.95
- $1,500 to $2,499.99 $124.95
- $2,500 and up $149.95
Special Purchase Items - Continental US Ground Shipping Costs
- Item Shipping Charge
- Bed Frame $15.00
* Mattress & Box Spring: There is a flat rate of $225.00 for white-glove in-home delivery of the W Hotel Bed to most locations in the continental US. There is a flat rate of $325.00 for delivery of the W Hotel Bed to most locations in Canada. Any remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 800-779-6050 for detailed shipping costs to your delivery destination.
* Platform Bed Furniture: There is a flat rate of $275.00 for delivery of platform bed furniture to most locations in the continental US. Any remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 800-779-6050 for detailed shipping costs to your delivery destination.
What countries do you ship to?
We currently offer shipping to most International destinations.
How are shipping costs calculated?
When shipping to a destination outside of the continental United States, delivery
rates are calculated based on the actual shipping address and will vary. You will
be presented with expedited and economy delivery options. You will be contacted if
additional shipping costs will be charged for remote locations.
What is the difference between your global sites?
W Hotels The Store has regional websites in the United States, Canada and Europe
(also serving the Middle East) to better serve our guests. The global sites are
separate sites and are presented in several language options. Product selections
and sizes will also vary on the global sites.
Duties & Taxes
All duties and taxes are the responsibility of the recipient and will be assessed
Please note that all prices listed on this site are in US dollars.
What is your return policy?
We want you to be completely satisfied with your purchase. We will gladly accept
your timely return of new, unwashed items within 30 days of delivery. Returned
merchandise should include the original packaging and be in the same condition as
when it was received. Used or laundered merchandise cannot be returned unless
Are there any items that are non-returnable?
Beds are not accepted for returns or exchange. Used or laundered pillows and bedding
are not returnable.
How can I return an item?
Please ship your returned item by insured, traceable mail. This service is offered
by USPS, UPS, FedEx and other carriers. We may need to contact you for your credit
card information if a credit or additional charge is required. Please include a
note with your reason for return, address and daytime phone number along with your
return/exchange instructions and a copy of your sales receipt or packing slip.
your return to:
W Hotels The Store
208 Passaic Avenue
Fairfield, NJ 07004