Shipping and Returns

Shipping Policies

What delivery options do you offer?

When delivering to anywhere within the continental United States, you may choose from Ground Shipping, 3rd Day Shipping, 2nd Day Shipping and Next Day Shipping.

We also offer shipping to Hawaii and Alaska and most International destinations. Delivery options available will vary based on your final shipping destination.

Special Purchase items such as the W Hotel Bed and WET Deck Artwork are not available for expedited shipping and may require extended lead-times.

How do you calculate estimated delivery dates?

Most orders placed before 2:00 PM EST are processed for shipment on the same day you place your order for all in-stock items. Orders placed after 2:00 PM EST will be processed for shipment the next business day. When calculating delivery dates we do not include weekends or holidays. Please note that this estimated delivery date is only an estimate and is not a guarantee that your order will be delivered by that date. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to proceed with your order.

How are shipping costs calculated?

Shipping costs are calculated based on the total amount of your order before any taxes have been applied, except for the W Hotel Bed and other special purchase items which have separate shipping costs associated with them.*

* Mattress & Box Spring: There is a flat rate of $225.00 for white-glove in-home delivery of the W Hotel Bed to most locations in the continental US. Remote areas will require an additional fee and will vary based on delivery destination. There is a flat rate of $325.00 for delivery of the W Hotel Bed to most locations in Canada. Remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 800-779-6050 for detailed shipping costs to your delivery destination.

International Shipping

What countries do you ship to?

We currently offer shipping to most International destinations.

How are shipping costs calculated?

When shipping to a destination outside of the continental United States, delivery rates are calculated based on the actual shipping address and will vary. You will be presented with expedited and economy delivery options. You will be contacted if additional shipping costs will be charged for remote locations.

Duties & Taxes

All duties and taxes are the responsibility of the recipient and will be assessed upon delivery. Please note that all prices listed on this site are in US dollars.

Return Policy

What is your return policy?

We want you to be completely satisfied with your purchase. We will gladly accept your timely return of new, unwashed items within 30 days of delivery. Returned merchandise should include the original packaging and be in the same condition as when it was received. Used or laundered merchandise cannot be returned unless defective.

Are there any items that are non-returnable?

Beds are not accepted for returns or exchange. Used or laundered pillows and bedding are not returnable.

How can I return an item?

Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We may need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your reason for return, address and daytime phone number along with your return/exchange instructions and a copy of your sales receipt or packing slip.

Send your return to:

W Hotels The Store™
Attn: Returns
208 Passaic Avenue
Fairfield, NJ 07004