Which forms of payment can I use?
W Hotels The Store accepts Visa, MasterCard, American Express, Discover Card, Amazon Pay, Marriott Bonvoy Points and Marriott Gift Cards.
Can I use a Marriott or W Hotels Gift Card?
Any Marriott brand Gift Card can be used to purchase products located at whotelsthestore.com, shopedition.com, ritzcarltonshops.com, luxurycollectionstore.com, stregisboutique.com, curatedbyjw.com, shopmarriott.com, sheratonstore.com, westinstore.com, shoplemeridien.com, collectrenaissance.com, gaylordhotelsstore.com, shopcourtyard.com, shopfourpoints.com and fairfieldstore.com.
How many Gift Cards can I use?
Guests can use up to two forms of payment to purchase products online (i.e. a traditional credit card and a Marriott Gift Card). If more than two different cards need to be used to complete your order, please call our Concierge Service at 800-779-6050.
What is the largest amount of Gift Card available to use?
Marriott Gift Cards are issued in amounts of $25 to $2000. Please visit gifts.marriott.com for complete details.
CAN I PAY WITH A MIX OF “CASH” AND MARRIOTT BONVOY POINTS?
Not at this time. Orders must be fully paid with either points or one of our many “Cash” options.
I DON’T HAVE ENOUGH POINTS TO PAY FOR MY ORDER. WHAT CAN I DO?
You can either choose a different payment option or you can also purchase more points at the Marriott Bonvoy Buy Points page. Please note that Marriott Bonvoy terms and conditions will apply.
CAN I BUY A SUBSCRIPTION WITH MARRIOTT BONVOY POINTS?
Orders that contain a subscription item must be paid with one of our “Cash” options.
WILL I EARN POINTS ON MY “CASH” OR MARRIOTT BONVOY POINTS PURCHASES?
Purchases made with cash or points will not earn you additional Marriott Bonvoy points.
I DON’T HAVE A MARRIOTT BONVOY ACCOUNT. WHERE CAN I SIGN UP?
You can sign up for your free Marriott Bonvoy account at the Join Marriott Bonvoy page.
HOW LONG AFTER A RETURN OR CANCELLATION WILL IT TAKE FOR MY MARRIOTT BONVOY POINTS TO BE ADDED BACK TO MY ACCOUNT?
Please allow 7-10 business days.
I NEED HELP LOGGING INTO MY MARRIOTT BONVOY ACCOUNT OR HAVE A QUESTION ABOUT MY POINTS BALANCE. WHERE CAN I GET HELP?
For help logging in, please visit the Marriott Bonvoy help page or call 800-627-7468 to reach the Marriott Bonvoy support team who can assist you.
CAN I COMBINE POINTS FROM MULTIPLE MARRIOTT BONVOY ACCOUNTS TO MAKE A PURCHASE?
Yes, but there are restrictions. The details can be found in the Marriott Bonvoy “How Do I Transfer Points to Another Member” help page.